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Direct Walkin on 4th & 5th December between 9.30 AM to 3 PM.
Precision looking for IT Help Desk Professionals(ITIL) @ Chennai Location. Required Candidates should have minimum 6 months to 3 years experience in BPO/Voice/Customer Support/Care/Service Desk/ IT Help Desk/MIS and need to have good communication skills.
Experience : Min 6 Months to 3 Years
Company : Precision Infomatic Pvt Ltd
Shift Timings : 24/7 Support
Location : Chennai
Notice period : Need immediate joiners
Job Mode : Permanent
Domain : IT Infrastructure
Job Description:-
Receive and record incidents, service requests from IT department and engineers, through the agreed modes of communication (E.g. Phone, email, web etc)
*Classify and prioritize the incidents / service requests / change requests as per the defined categories, urgency and impact
*Allocate the incidents / service requests / change request
*Monitor, track and update the progress status of all incidents and service requests.
*Escalate incidents / service requests which are going beyond the agreed service levels
*Record customer complaints and inform the concerned management staff for appropriate actions
*Logging and tracking incidents / service request that require resolution from suppliers.
*Notify IT users & on site engineers with progress status of all queries, incidents, service requests, change requests and complaints.
* Finally preparing daily report for all the logs taking under the operation.
Candidates can walkin at below address,
Precision Infomatic Pvt Ltd,
No.22, 1st Floor,
Habibullah Road,T.Nagar
Chennai-17
www.theprecisiongroup.co.in
Contact Person : Vijay - Human Resource
Walkin Date : 4th th & 5th December 2013
Timing : 9.30 AM to 3 PM
Regards,
HR Resourcing Team - Precision Group
Chennai.
Precision looking for IT Help Desk Professionals(ITIL) @ Chennai Location. Required Candidates should have minimum 6 months to 3 years experience in BPO/Voice/Customer Support/Care/Service Desk/ IT Help Desk/MIS and need to have good communication skills.
Experience : Min 6 Months to 3 Years
Company : Precision Infomatic Pvt Ltd
Shift Timings : 24/7 Support
Location : Chennai
Notice period : Need immediate joiners
Job Mode : Permanent
Domain : IT Infrastructure
Job Description:-
Receive and record incidents, service requests from IT department and engineers, through the agreed modes of communication (E.g. Phone, email, web etc)
*Classify and prioritize the incidents / service requests / change requests as per the defined categories, urgency and impact
*Allocate the incidents / service requests / change request
*Monitor, track and update the progress status of all incidents and service requests.
*Escalate incidents / service requests which are going beyond the agreed service levels
*Record customer complaints and inform the concerned management staff for appropriate actions
*Logging and tracking incidents / service request that require resolution from suppliers.
*Notify IT users & on site engineers with progress status of all queries, incidents, service requests, change requests and complaints.
* Finally preparing daily report for all the logs taking under the operation.
Candidates can walkin at below address,
Precision Infomatic Pvt Ltd,
No.22, 1st Floor,
Habibullah Road,T.Nagar
Chennai-17
www.theprecisiongroup.co.in
Contact Person : Vijay - Human Resource
Walkin Date : 4th th & 5th December 2013
Timing : 9.30 AM to 3 PM
Regards,
HR Resourcing Team - Precision Group
Chennai.
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